Haha.. I also have a lot of "BAD Bank" experiences in China.. So I said.. it`s better to put more money to become the Gold Card(around RMB50000 every bank are differnt) or VIP card(around RMB 500000).. They will "probably" treat you like a "human"...
Or go to the foreign bank.. they are very professional but they can not sell the local fund..But they have another investment products..