did you print your invoice out? have you registered with them? if you did, click on "your account" and enter your email address and your password. and sign in, and click on "order history" see if your order number is there for processing or not!
it will takes 24 to 48 hours for them to return your email, if you can`t wait, i guess you can place your order again.....lo if you have printer, the best way to do is always print your invoice or confirmation out !!! ^ ^