你說帳單入賬 是說信用卡被charge了嗎
如果是我 我會把整個過程解釋一遍 然後要求退款
例如:
Hello,
This is XXX. I placed an order from XXX.com to purchase your product "XXX". The order number is xxxxxxx. I received an email from your customer service department on (日期) mentioning that you would not receive any order from asia. However, I found from my credit card bill that you had charge $xxxx to my credit card for the product. Please let me know what I should do to get the refund.
Thank you for your help,
XXX